TLH32

Liquid Handling Calibration Devices Course

Background
Good customer satisfaction is supported by the presence of after-sales service, fast reaction to service requests and the competence of our service engineers. With service contracts, we frequently check the equipment, ensure the high reliability of the instruments and ensure best return of investment. After-sales service is a main factor for our success and accomplishes much more than just fixing breakdowns. ISO conformance, calibration service, initial verification service, and audit and consultation all contribute to the success of our service technicians as customer partners in the market. A continuous learning process ensures the maintenance of up-to-date knowledge and makes our after-sales service organizations more effective and profitable.

Training Objectives
The LHCD Service specialist course is dedicated to technicians who want to be experts on pipette calibration and our corresponding products. In this course, selling skills as well as installation and demonstration knowledge of the liquid handling calibration devices are trained.

Duration
4 Days

Date
TLH32    08.08. - 12.08.2011

Course Language
English

Location
Mettler-Toledo AG, Im Langacher, 8606 Greifensee, Switzerland

Costs
Travel costs to be paid by participant. Training itself is free of charge. MT LabTec will also cover hotel costs during training. Participants Experienced LabTec service representatives who require an in-depth knowledge about the portfolio of Mettler-Toledo liquid handling calibration devices. Maximum 10

Prerequisites
Participants of this course should already have a good knowledge of weighing technologies and our balances portfolio. Employees with at least 6–12 months field experience with METTLER TOLEDO LabTec products.

Start & End of Training
The training will start in the Training Center at Mettler-Toledo AG in Greifensee on Monday at 08.30. The training will finish on Friday at 16.00.

Traveling
Participants arriving by airplane can schedule their flights to / from Zürich airport. Plan to arrive on Sunday afternoon/evening and depart on Friday after 19:00, or on Saturday.

eLearning
Before the training every attendee requires to successfully pass a short e-learning course about the ISO8655 at home (information will be spread in advance).

Qualification
After completing all training modules the participant will receive a certificate with qualification level “EXPERT”