Login changes

"I forgot my user name. I can't login anymore!" - this is one of the most common problems users do experience on the Balance Support Site.

In order to solve this issue the e-mail address replaces the user name. Please login with your e-mail address and your passwordfrom now.

Password does NOT change.

Problem with several users with the very same e-mail address

An number of users registered in the past with the very same e-mail address.

This is bad and forces us to have a clean-up of the users.

Resolution steps

1) Starting on July 4, 2011: Login with e-mail address enabled. Clean-up process starts.

When logging in with an e-mail that is duplicated, the system will prompt you.

Please do one of the following:

1. Change your e-mail address (if this is possible), or
2. Send an email to vito.mediavilla@mt.com with subject "BSS" and include the user name that you want continue to use. All others user names associated with your e-mail address will be deleted. Continue logging in with this user name.
   

2) From August 8, 2011: All duplicated users are removed. No more access with user name.

All user names that are not needed will be removed. Only log-in with e-mail address is possible. Passwords will not change.