Customer News http://www.mettler-toledo-support.com/mt-bss daily 1 2006-10-17T10:30:10Z Login only with valid e-mail address active http://www.mettler-toledo-support.com/mt-bss/customer-support/news/login-with-e-mail-active Starting on August 11, 2011 login to the Balance Support Site is mandatory with a valid e-mail address. From today access is possible only with a valid e-mail address. This rule also apply for the registration.

As announced earlier, duplicated users were now removed.

Password does not change. But if you forgot it you can retrieve it here http://www.mettler-toledo-support.com/mt-bss/mail_password_form

If you still need help, please send an email to vito.mediavilla@mt.com with subject "BSS".

 


]]> No publisher Vito Mediavilla 2011-08-11T07:25:00Z News Item Login changes http://www.mettler-toledo-support.com/mt-bss/customer-support/news/login-changes-coming-soon Changes in the login of the Balance Support Site are coming. The e-mail address is going to replace the user name. Please be prepared to login with your e-mail address and your password when it goes live. Password will NOT change. "I forgot my user name. I can't login anymore!" - this is one of the most common problems users do experience on the Balance Support Site.

Login with e-mail

In order to solve this issue the e-mail address replaces the user name. Please login with your e-mail address and your passwordfrom now.

Password does NOT change.

 

Problem with several users with the very same e-mail address

An number of users registered in the past with the very same e-mail address.

This is bad and forces us to have a clean-up of the users.

same email address

 

Resolution steps


1) Starting on July 4, 2011: Login with e-mail address enabled. Clean-up process starts.

When logging in with an e-mail that is duplicated, the system will prompt you.

 

Prompt to change the login

Please do one of the following:

  1. Change your e-mail address (if this is possible), or
  2. Send an email to vito.mediavilla@mt.com with subject "BSS" and include the user name that you want continue to use. All others user names associated with your e-mail address will be deleted. Continue logging in with this user name.

 

2) From August 8, 2011: All duplicated users are removed. No more access with user name.

All user names that are not needed will be removed. Only log-in with e-mail address is possible. Passwords will not change.

]]> No publisher Vito Mediavilla 2011-06-15T06:55:00Z News Item New XP, XS and XA firmware release http://www.mettler-toledo-support.com/mt-bss/customer-support/news/new-xp-xs-firmware-released-1 The newest firmware for XP, XS and XA balances is out. The latest firmware (terminal version 5.10) has new FACT Advanced, a GWPExcellence update and some bug fixes.

 

Resources:

(log in required) ]]> No publisher Vito Mediavilla 2010-12-28T15:20:23Z News Item New MS & ML firmware released http://www.mettler-toledo-support.com/mt-bss/customer-support/news/new-ms-ml-firmware-released The newest firmware for MS & ML balances is now out. The newest firmware has an integrated density pack.

 

Resources:

]]> No publisher Vito Mediavilla 2010-07-15T14:12:18Z News Item New XP & XS firmware released http://www.mettler-toledo-support.com/mt-bss/customer-support/news/new-xp-xs-firmware-released The newest firmware for XP & XS balances is out. The latest firmware (terminal version 5.00) has integrated LabX 2010 (or higher) support and some bug fixes.


Resources:

(log in required) ]]> No publisher Vito Mediavilla 2010-04-01T15:33:48Z News Item XP Firmware with GWPExcellence™ http://www.mettler-toledo-support.com/mt-bss/customer-support/news/xp-firmware-with-gwpexcellenceTM The newest firmware for XP balances including GWPExcellence™ is out. The latest firmware (version 4.60 or higher) has integrated automatic safety functions, to ensure your XP balance is always tested correctly. A firmware upgrade is freely available for all existing XP balances.

Key Benefits of GWPExcellence™
1. Never forget testing
2. Guided test procedure
3. Proven documentation
Release date: November 19, 2009

The following items are available:

  • New Firmware
  • New Software Release Chart
  • New Supplier Declaration


Resources:
(log in required) ]]> No publisher Vito Mediavilla 2009-11-27T13:38:48Z News Item Firmware Release for XP Balances http://www.mettler-toledo-support.com/mt-bss/customer-support/news/firmware-release-for-xp-balances We are pleased to inform that a new firmware for XP precision, analytical, micro and ultramicro balances is available from January 5, 2009 on the METTLER TOLEDO Balance Support Site. The following items are available:

  • New Firmware
  • New Software Release Chart
  • New Supplier Declaration


See (log in required):
]]> No publisher Vito Mediavilla 2009-01-05T16:43:33Z News Item Chinese and Japanese for XS Balances http://www.mettler-toledo-support.com/mt-bss/customer-support/news/chinese-and-japanese-for-xs-balances METTLER TOLEDO has extended its Global Reach and Amazing Solutions and now includes Chinese and Japanese Characters in the XS balance. With the 4.20 XS terminal software, METTLER TOLEDO enhances customer proximity, since the balance now communicates with the user in his or her language. Moreover, the XS software is so easy to use with its touch screen and intuitive software, that it opens up the functionality of the XS balances at your finger tips.

You can even change languages in the middle of your weighing processes in a fraction of a second without interrupting your workflow; another winner for METTLER TOLEDO in continuing strive to satisfy all its customer needs for any application, anywhere , every time and in any place.

Download the newest firmware including Chinese and Japanese for the following balances and platforms (registration required):


]]> No publisher Vito Mediavilla 2008-10-03T07:05:29Z News Item Now Chinese and Japanese in Excellence Plus XP Balances http://www.mettler-toledo-support.com/mt-bss/customer-support/news/chinese-and-japanese-for-xp-balances-available METTLER TOLEDO has now extended its Global Reach and Amazing Solutions to include Chinese and Japanese Characters in its XP Balance terminal software, which for China is a worlds first in the world of weighing. The new software is the result of METTLER TOLEDO's world wide reach working together as one team. The XP software is so easy to use with its touch screen, opening up the functionality of the XP balances at your finger tips.

You can even change languages in the middle of your weighing processes in a fraction of a second without interrupting your workflow. Another winner for METTLER TOLEDO in its continuing strive to satisfy all its customer needs for any application: Anywhere, every time and in any place.

Download the newest firmware including Chinese and Japanese for the following balances (registration required):

]]> No publisher Vito Mediavilla 2008-06-13T08:16:27Z News Item SQC-XP V2.01 http://www.mettler-toledo-support.com/mt-bss/customer-support/news/sqc-xp-v2.00 A new version of SQC-XP, the application for statistical quality control for XP analytical and XP precision balances, was released.

]]> No publisher Franz Roth 2008-05-22T13:35:00Z News Item Registration Instruction Videos on-line http://www.mettler-toledo-support.com/mt-bss/customer-support/news/registration-instruction-videos-on-line To support new users during the registration process of the Balance Support Site, new instruction videos have been created. These so called screencasts are very effective in order to guide new users during the registration process.

Watch the instruction videos!

Actually the system handles automatically 4 types of registration processes:


For each process a video (screencast) is available.

Don't forget to turn on your loudspeakers!
]]> No publisher Vito Mediavilla 2008-04-04T07:44:53Z News Item Software release for XP and XS balances; V. 4.11 V. 4.24 http://www.mettler-toledo-support.com/mt-bss/customer-support/news/xp-xs-software-release-v-4-11-v-4.24 We are pleased to inform that the terminal software V4.11 and the platform software V4.24 for XP and XS balances are available from October 19th, 2007 on the METTLER TOLEDO Balance Support Site. The following items are available:

  • New Software to be downloaded
  • New Operating Instruction
  • Software Release Chart
  • Supplier Declaration


See:
]]> No publisher Vito Mediavilla 2007-10-22T14:03:43Z News Item HB43-S and MJ33 moisture analyzers release http://www.mettler-toledo-support.com/mt-bss/customer-support/news/hb43-s-mj33 We are pleased to inform customers owning a HB43-S or a MJ33 moisture analyzers that they can access now the METTLER TOLEDO Balance Support Site and download following items:
  • New Software (firmware)
  • Software Release Chart
  • Supplier Declaration
    • See:
    ]]>     No publisher Vito Mediavilla 2007-04-26T07:53:16Z News Item     XP Mass Comparators with WeighCom software release; V3.00/V4.23 http://www.mettler-toledo-support.com/mt-bss/customer-support/news/xp-mass-comparators-with-weighcom-software-release-v3-00-v4.23 We are pleased to inform you that the terminal software V3.00 and the platform software V4.23 for XP Mass Comparators with WeighCom is available from January 3rd, 2007 on the METTLER TOLEDO Balance Support Site The following items are available:

    • New Software to be downloaded
    • New Operating Instruction
    • Software Release Chart
    • Supplier Declaration

    See:
    ]]>     No publisher Vito Mediavilla 2007-01-22T09:03:00Z News Item     XP/XS software release; V4.10/V4.23 http://www.mettler-toledo-support.com/mt-bss/customer-support/news/new-xp-xs-software-release-v4-10-v4.23 We are pleased to inform you that Terminal Software:V4.10 / Platform Software:V4.23 for XP/XS balances is available from December 8th, 2006 on the METTLER TOLEDO Balance Support Site The following items are available:

    • New Software to be downloaded
    • New Operating Instruction
    • Software Release Chart
    • Supplier Declaration


    The main features of this new software are as follows:

    • More flexible connectivity: Now it is possible to send the data to Host & Printer channel at the same time.
    • Flexible data output formatter:  Big opportunity to replace old MT balances and competitors balances in the field.
    • Further improvement in Dynamic weighing: New signal processing, new procedure and more flexible connectivity. 
    • And more.

    See:



    ]]>     No publisher Vito Mediavilla 2006-12-07T23:00:00Z News Item